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1. Eligibility for Refunds Refunds are available for purchases made through the Web3 Diagnostics platform under the following conditions:
Lab Services: Refunds are available if the test has not been processed by the laboratory. Once processing has begun, the service is considered rendered, and no refund is available.
Subscription Services: Refunds for subscription-based services are available if canceled before the start of the next billing cycle. Partial refunds for unused portions of a subscription period are not typically provided but may be considered on a case-by-case basis.
Digital Goods: Any digital product or report delivered as part of the service is non-refundable once accessed or downloaded.
2. Requesting a Refund Refund requests must be submitted within 30 days of purchase. Requests made after this period will not be considered. Refunds can be requested by contacting our Customer Support at admin@Web3Diagnostics.com or through your online account.
3. Processing Refunds
Method of Refund: Refunds will be processed using the original payment method. If the original payment method is unavailable, alternative arrangements may be made at the discretion of Web3 Diagnostics.
Processing Time: Refunds are typically processed within 7-10 business days. However, depending on your financial institution, it may take additional time for the funds to appear in your account.
4. Non-Refundable Items
Processing Fees: Any processing fees or transaction charges associated with the payment are non-refundable.
Shipping and Handling: If any products were shipped as part of the service, shipping and handling fees are non-refundable.
5. Exceptions
Technical Issues: If you are unable to access a purchased service due to technical issues, we will work with you to resolve the issue. If a resolution cannot be achieved, a refund may be provided at our discretion.
Service Errors: In the unlikely event that Web3 Diagnostics provides incorrect results or reports due to a processing error, we will offer a re-test at no additional charge. If the error cannot be resolved through a re-test, a full refund may be issued.
Defective Products: If any physical products delivered as part of our services are defective, you may request a replacement or refund. The defective item must be returned to us in its original condition before a refund or replacement is processed.
6. Final Sale Items
Clearance and Promotional Items: Products or services marked as “Final Sale” are not eligible for refunds or exchanges, except where required by law.
7. Contact Information
For further assistance or to request a refund, please contact our customer support team at admin@Web3Diagnostics.com or call our customer service line. Please include your order number and the reason for your refund request.
